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020 7237 6805 Book a repair

Book data recovery online

Fill in the form and you get an email with your job number straight away. Then bring the drive or device to our London SE1 workshop (walk in, Monday to Saturday, 9am to 6pm), or call 020 7237 6805 to arrange a courier collection. Not sure what you need? Call us for free advice first. See data recovery for what we recover.

Contact details

The drive or device

All partitions and size
Encryption
File system
Destination media (where to put the recovered data)

Computer password *

We need the password or PIN you use to log in to the computer so we can run our hardware tests. It is stored encrypted, only our technicians can see it, it is never sent by email, and it is deleted once your job is finished.

What happened

Service level

* For estimation only: actual turnaround may take longer.

Rates (excl. VAT):

  • Initial consultation: free. It determines whether the fault is physical or logical, and does not include opening the drive or any recovery attempt.
  • Clean room diagnostic: £79.
  • Physical data recovery (single drive): £450 for labour, plus the cost of a donor drive if one is required.
  • Logical recovery, deleted files on a standard hard drive (up to 2 hours’ work): £99. 24 to 48 hours of recovery work: £150 (1TB) to £250 (4TB).
  • SSD recovery (firmware / board repair): £450 to £650 depending on complexity.
  • RAID recovery: £650 for RAID 0; £850 to £1,500 for RAID 5, 6 and 10, depending on the number of drives.
  • NAS recovery: £450 for a 2TB (1TB+1TB) NAS with one drive to repair; £650 for a QNAP or Synology RAID 5 NAS.
  • A non-refundable initial fee (the fee for whichever service applies to your job) is required to begin work, and applies even if the data turns out to be unrecoverable, or if you withdraw partway through.
  • If you want your original drive shipped back, please include £20 + VAT for shipping.

Initial fees must be paid in advance and are non-refundable. Any data recovered must be paid for.

You get your job number by email straight away.

Want the device repaired instead? Book a repair.

How can we help?

020 7237 6805 Monday to Saturday, 9am to 6pm Unit 1, The Willows, 80 Willow Walk, London SE1 5SY